Newt Communications Ltd and all its associated companies are compliant with, and continually monitor and update processes and policies to ensure compliance with, the GDPR, Data Protection Legislation and the PECR.
Due to the nature of our business, personal information that can identify individuals will often be part of the system we are providing. E.g. a mobile phone number as part of a contract. Our VoIP system also contains names and telephone number as part of its standard configuration. Access to systems is restricted to specific individuals who will maintain and service our products.
Our contact details
Address: 20-22 Wenlock Street, London, N1 7GU
Phone Number: 02380 518100
The type of personal information we collect
We currently collect and process the following information:
Personal identifiers, contacts and characteristics (for example, name and contact details)
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
You’ve asked us for information
We need to record your information as a company contact once you are a customer
Your company has provided details as part of the configuration of a telephone system or service.
We use the information that you have given us:
To assist you with information about products and services
To respond to support requests from you or your company
In order to keep company records.
Sharing of Information
We will only share your information if we are required to do so by a legal entity, to our partner companies where the information is required to provide you with information, quotations or provision of service and credit scoring agencies.
On occasion we may be required to share information in the activity of debt collection, including but not limited to debt collection agencies and legal representation.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
Your consent. You are able to remove your consent at any time. You can do this by contacting
We have a contractual obligation.
We have a vital interest.
We have a legitimate interest.
Cookies are small text files placed in storage on your web browser. They are used to track your activity, and are harmless.
If you wish to delete cookies. This is easy to do. Every browser has a way to delete cookies. You can find instruction on how this can be done for your browser by searching here:
How we store your personal information
Your information is securely stored within our CRM system, Hubspot. Further details can be found here:
We keep your contact information for the duration you are a customer. We will then dispose your information by deletion from our CRM system.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at firstname.lastname@example.org if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk